Refund policy

We want every work to reach you in the condition in which it left the studio.

Return requests

You may request a return within 14 days of confirmed delivery. Contact us before sending anything back and include your order number and reason for the request.

To qualify for a return, the artwork must be unused, uninstalled and in its original condition, with all protective materials and original packaging. Returns sent without prior approval may not be accepted.

Non-returnable items

Items that have been used, installed, altered or damaged after delivery cannot be returned. Original shipping charges, customs duties and import taxes are not refundable unless the return results from our error or verified transit damage.

Return shipping

For change-of-mind returns, the customer is responsible for tracked return shipping and safe packaging. If an item is verified as damaged in transit or incorrect, we will provide the appropriate resolution and return instructions.

Refunds

Approved refunds are issued to the original payment method after the returned work is received and inspected. Your bank or card provider may need additional time to post the refund.